​Find technical support including new user account requests and resident management process questions.

Technical / Process Assistance

For technical support, or questions about RMS processes, please email RMS Support at

You can expect your request to be:​

  • Reviewed within 1-2 business days
  • Resolved within 2-3 business days or updated with an expected completion date

When submitting a support email, please include the following information:

  • First and Last Name
  • Department / Program 
  • RMS Role (e.g. Program Director, Program Administrator, Read-Only)
  • CWL username
  • Contact information (email, phone)
  • Issue / Question
  • Screenshot or Additional Details

RMS New User Account Request Form

Please complete and submit the form below to request a new user account for RMS.

Campus-Wide Login (CWL) account is required.  If you already have a CWL account and are having trouble with your login name or password, please contact the IT Service Centre at 604.822.2008.


Learn about the CWL Terms of Use
Like all UBC systems, use of RMS is governed by Policy 104. Learn more about Policy 104 - Acceptable Use and Security of UBC Electronic Information and Systems.