Find support for new user account set-up, technical support and process questions.

For account set-up, technical support, or clinical faculty profile updates, please contact the Business Support Analyst using the Change Request Tool. If you require access to this tool, please email

You can expect your request to be*:

  • Reviewed within one business day
  • Resolved within two business days or updated with an expected completion date

*Please note there may be some delays during implementation phase

When submitting a support request, please include the following information:

  • First and Last Name
  • Role (e.g. Activity Tracker, Activity Validator, Exception Approver)
  • CWL username
  • Contact information (email, phone)
  • Department, Program Site
  • Issue / question
  • Screenshot or Additional Details