Support

Learn more about the support process for one45.

What is one45?

one45 is a software specifically-built for medical schools to manage, schedule, track & assess curriculum & people more effectively.

Educational Administrative Systems Support Analyst – one45

This role will support users of administrative systems across both the MD Undergraduate & Post Graduate Medical Education Programs.  To make the one45 support process more effective, the Educational Administrative Systems Support Analyst will support both the MDUG and PGME programs with respect to:

  • Triaging support requests
  • Troubleshooting problems 
  • one45 Training 
  • Aiding in the implementation of business process improvement recommendations related to one45 
  • Initiating the annual security audit in one45

The one45 support team will still be involved in solving the technical problems at the request of the System Support Analyst.

one45 Support Process

All faculty and staff requests relating to one45 should be submitted to the Faculty’s Educational Administrative Systems Support Analyst; fomeas.support@ubc.ca.  You can expect your request to be:

  • Reviewed within one business day 
  • Resolution within two business days or an expected completion date

When submitting your support requests, please include the following information:

  • Name
  • Contact Information (Email, phone, etc)
  • one45 Group
  • Request Type
  • Issue

Support request types have been included below for your reference.  

If you should have any questions regarding the one45 support process, please do not hesitate to contact fomeas.support@ubc.ca.

Support Request Types 

  • Setting up lotteries 
  • New block dates 
  • User imports (Adding or Deleting Users) 
  • Rotation Schedule (Schedule imports / Schedule rollovers) 
  • Setting up rotation linkages 
  • Academic Sessions 
  • Curriculum Schedules 
  • Permissions 
  • Evaluations 
  • Creating/editing forms (up to 2 weeks)
  • Combining multiple accounts 
  • Deactivating accounts 
  • TRAINING
  • Other

Tasks that will be escalated to one45 (24 hrs. +): 

  • Creating new groups 
  • Creating new block templates 
  • Academic Schedule Calendar access 
  • Rolling back block sendouts that have forms sent out
  • Rolling over a curriculum schedule 
  • Importing mappings and objectives 
  • Creating/editing encounter logs