Movi Desktop Videoconferencing

​​​​Desktop videoconferencing allows you to participate in videoconferences from a personal computer.

Cisco Telepresence (Movi)

Commencing June 2017, new Movi accounts will no longer be provisioned.

The current Faculty of Medicine desktop videoconferencing (VC) software – Movi – is being retired gradually over the summer and fall of 2017 as it has reached the end of its life-cycle. This retirement is being managed by the Next Generation Virtual Collaboration (NextGenVC) team, as part of a wider initiative to refresh existing and launch new FoM VC services.

The NextGen VC Team will be contacting all existing users to assess their VC needs and offer one or a combination of two new tools:

  1. Web Browser Tool

  2. Skype for Business

If you have not been contacted for a replacement tool, please contact the CT Analyst team at

Training & Troubleshooting Tools

Please review the following training material before using Movi. If you encounter issues using the Movi, please use these tools to troubleshoot.

Note: Previous Cisco Jabber Video (Movi) user guides for Windows and Mac are available directly from Cisco’s User Guide Repository.

Connectivity Table

The desktop videoconferencing connectivity table (pdf) indicates locations where users have had various levels of success or failure with desktop VC. This table can be used as a guide to indicate where desktop VC can and cannot be expected to work.


What You’ll Need


We recommend you follow these guidelines when selecting a microphone for desktop video conferencing:

  • USB headset with in-line controls.
  • Dedicated microphone boom-arm.
  • Noise-Cancellation technology.

Both the Jabra UC Voice 750 MS and Logitech USB Headset H390 meet our guidelines for desktop video conferencing microphone. Note that some cameras have built-in microphones.


Desktop videoconferencing users should use a webcam that has been tested by MedIT (USB options are recommended for ease of use). We recommend you follow these guidelines when selecting a webcam for desktop video conferencing:

  • 720p or higher
  • Dedicated UBC webcam

The Logitech HD Pro Webcam (C920) meets our guidelines for desktop video conferencing webcams.

For more information, see Movi’s list of technical requirements.

How to Order

If you need to obtain a headset and/or webcam, please contact your usual equipment procurement support group. Applicants with Faculty of Medicine computers can order equipment using the Hardware & Software Order Form.

Call the MedIT Service Desk at 1-877-266-0666 with any additionally questions regarding Desktop VC equipment.

Etiquette Guide

When using the desktop videoconferencing program, please follow these guidelines to increase the chances that you and other meeting participants will have an optimal experience.

  • Sit within camera view
  • Use a headset with microphone for optimal audio quality and to avoid feedback loops
  • Mute microphone when not in use
  • Use a wired internet connection when possible (wireless can be unstable and cause calls to drop)
  • Limit the number of open applications to save computer system resources
  • If you have an inconsistent connection that is causing your image/audio to freeze or drop repeatedly, join via audio insertion to avoid distracting other participants
  • Do not select the “sign in automatically” option in the desktop VC program
  • Sign out after every use to conserve licenses and ensure that you and your colleagues are able to sign in when you need the service
  • Introduce yourself to all participants
  • Raise your hand before speaking
  • Refrain from multitasking
  • Close email and any instant messaging applications if you are using the presentation mode

Support Availability

If users encounter issues using Movi, they should consult the training materials provided. In the event that users are not able to resolve the issue with those tools, they may call the MedIT Service Desk for remote assistance.

Note: The MedIT Service Desk may not be able to resolve all issues. Desktop VC uses software that relies on the means by which it is connected to the internet and the computer on which it is installed.

Also, the flexibility afforded by desktop VC means that users will be in various locations. Therefore, technicians will not be dispatched to support desktop VC users. Further, support can only be offered to users who have been provided a computer through their respective universities; the MedIT Service Desk is unable to support home computers.

 It is strongly recommended that users have access to a back-up audio bridge in case of desktop VC program failure. An audio bridge phone number and conference ID will be available with all sessions. It is strongly recommended that users have access to a telephone and these details in case of desktop VC program failure.

Contact the MedIT Service Desk

The MedIT Service Desk is your first point of contact for all Faculty of Medicine information technology service requests including VC technical assistance.

MedIT Service Desk Contact Information
Phone: 1.877.266.0666
Hours: 7:00 a.m.–5:00 p.m., Monday to Friday