MedIT Service Desk

The MedIT Service Desk is a single point of contact for all service requests and inquiries.

Monday-Friday 8:00am – 4:30pm

Videoconferencing support (Option 2): Monday-Friday 7:00am – 5:00pm

You can contact the MedIT Service Desk for:

  • Acquiring and installing software
  • Getting new equipment (e.g. ordering a new computer, headset or webcam)
  • Configuring your devices and software 
  • Information about device and data security
  • Inquiring about training (e.g. Videoconference training)
  • IT support for Faculty of Medicine services and equipment (e.g. logging on to your computer or email, CWL account issues, Virtual Private Network (VPN), or MedNet)
  • Moving offices or equipment
  • Questions and concerns about outages
  • File server support and information about storage options 

Not sure if we’re the right people to ask? Ask us anyway!